Shipping & Delivery

We ship worldwide from Japan, delivering authentic Japanese tea and teaware directly to your door.
✔ Fast shipping with tracking
✔ Secure delivery via trusted carriers
✔ Carefully packed from Japan


【International Shipping】

We offer fast and secure worldwide shipping via DHL Express.


【Shipping Rates】
Shipping costs are automatically calculated at checkout based on your location and order weight.


【Estimated Rates】

Europe / North America / Asia / Oceania
0–0.59 kg: ¥4,500
0.59 kg and above: ¥8,500


South America / Africa
0–0.59 kg: ¥6,500
0.59 kg and above: ¥8,500


【Processing & Delivery】

Orders are processed within 2–3 business days.
DHL delivery typically takes a few days depending on destination.
You will receive a tracking number once your order ships.


【Domestic Shipping (Japan)】

We ship all domestic orders via Yamato Transport to ensure fast and reliable delivery.


【Shipping Rates】

Nekopos: ¥385 (tax included)

Standard Shipping: ¥950 (flat rate, tax included)


【Delivery Time】

Most orders arrive within 2–3 days after shipment.


【Shipping Options】

Your shipping method depends on the items in your order:

Up to 4 tea packs → Nekopos available
Hojicha → Standard Shipping (due to volume)
5+ tea packs → Standard Shipping
Teaware → Standard Shipping only

Nekopos deliveries are posted directly to your mailbox, so no in-person receipt is required.

You may also choose Standard Shipping at checkout, even if Nekopos is available.


【Customs & Import Taxes】

For international orders (orders to any country other than Japan),please note that customs duties and import taxes may apply depending on your country.

These charges are not included in our prices and are the responsibility of the customer.


【Order Processing】

All orders are processed within 2–3 business days.
During peak periods, slight delays may occur — we appreciate your understanding.


【Damages & Issues】

If your order arrives damaged, please contact the shipping carrier directly to file a claim.
Please keep all packaging materials for reference.