Shipping and Delivery
Thank you for visiting and shopping at Senchaism.
Senchaism ships all over the world.
Our green teas and our tea ware are shipped directly from Japan.
Following are the terms and conditions that constitute our Shipping Policy.
International Shipping
International shipping may be delayed for certain destinations due to service impacts related to the COVID-19 pandemic.
- Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
- Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The charge is ¥3,000 for international orders below ¥20,000 for all countries except Japan. Shipping is free for any order above ¥20,000.
*Delivery delays can occasionally occur.
- International Shipment
All international shipments will be sent via DHL.
- Shipment to P.O. boxes or APO/FPO addresses
Senchaism ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
- Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email including a tracking number once your order has shipped.
Customs, Duties and Taxes
No sales tax(CT) for international shipping.
Senchaism is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
- Damages
Senchaism is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a complaint or do not accept damaged package.
Please save all packaging materials and damaged goods before filing a complaint.
Domestic(Japan) Shipping
- Shipment processing time
All orders are processed within 2-3 days.
We use YAMATO TRANSPORT Co. to deliver our tea with safety and as quickly they do.
They will deliver our tea within 2-3 days.
It takes a total of 3-5 business days for delivery.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Please note that delivery may be delayed due to weather conditions.
Shipping to Okinawa may be delayed due to reduced air freight.
- Shipping rates & delivery estimates
Shipment method | Estimated delivery time | Shipment cost |
YAMATO TRANSPORT Co. | 2-3 days | ¥800 (All Destination in Japan) |
*Free shipping for any order above ¥20,000.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.